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Safe online shopping starts here

The Distance Selling Regulations

Online retailers must:

  • offer clear information about goods and services up front
  • give written confirmation of purchases
  • offer a 'cooling off' period where you can cancel for any reason within 7 days of receipt of goods and still get a full refund
  • offer a full refund if goods don't arrive by the date agreed (or within 30 days if no date was agreed).

The Sale of Goods Act

Goods you buy must:

  • be safe and of satisfactory quality
  • not be damaged or defective (unless this was pointed out in advance)
  • be fit for the purpose
  • be as described by the seller
  • last for a reasonable length of time

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